Delivery & FAQs
How much does delivery cost?

Delivery is included in the cost of each lamp.
How long will my order take to arrive?

We aim to dispatch your order within 2 to 5 working days. 

If you would like it sooner please get in touch at anna@baltandco.com.

Delivery times vary depending on location and the items ordered.

Hand delivery available within 15 miles of Cirencester for orders over £150. Please get in touch to arrange.
Do you ship internationally?

We currently ship within the UK only, as international shipping and insurance costs are prohibitive.
Returns

Balt&Co will exchange or refund any item you are not happy with provided it is returned within 14 days of receipt.

Please send an email to anna@baltandco.com to inform us you are returning your item.

Please request proof of postage from the post office for any returned items as Balt&Co cannot be responsible for any item that gets lost or damaged in transit.

Delivery charges and return postage can only be refunded if the item is faulty.

What should I do if my item arrives damaged?

If an item arrives damaged please let us know within 24hrs of delivery and send photographs of the product and packaging to anna@baltandco.com.

We will then work quickly to arrange a replacement or refund.
How are your lamps packaged?

Each lamp is carefully wrapped in protective tissue, honeycomb paper, paper bubblewrap and surrounded by a large number of cornstarch packing peanuts before being boxed for safe delivery. We use fully tracked and insured couriers to ensure your lamp arrives in perfect condition.

The packing peanuts we have used are 100% biodegradable and made from natural cornstarch. They dissolve in water and can also be composted.

Larger lamps are double boxed for maximum protection.
Are your lamps sold with shades?

All lamps are currently sold without a lampshade.

Handmade pleated and box pleated lampshades will be coming this Autumn / winter to compliment each individual lamp. 

Please refer to each individual product listing for details.
Where does the name Balt&Co come from?

Balt&Co is a play on the word Cobalt. The blue primary metal oxide used in blue and white pottery for centuries.
Do you make bespoke lamps?

We don't currently make bespoke orders. However, if you have something in mind please do get in touch at anna@baltandco.com to discuss your ideas. 
How to look after your lamp

Wipe with a soft, dry cloth.

Avoid harsh cleaning products.

Always lift the lamp from the ceramic base and not the bulb holder.
What type of bulb do I need?

Each product listing includes the recommended bulb type and maximum wattage.

All wired lamps are fitted with a brass bayonet bulb holder. Lightbulb is not included for wired lamps.

All lamps are fully PAT tested and certified safe for use.

All rechargeable lamps are fitted with a brass E14 or E27 bulb holder. See individual product listing for details.

A rechargeable lightbulb is included with each rechargeable lamp base.

The rechargeable lightbulb included with your rechargeable lamp is a LGMCF E14 or E27 rechargeable light bulb which is widely available online.

Please get in touch if you have any questions at all.
The reason behind the rechargeable bulb

The rechargeable bulb included with each rechargeable lamp can run for approximately 8 - 36 hours after a full charge.

It comes with a remote control and has 3 levels of brightness.

As the technology improves, new rechargeable bulbs can be purchased and used with the rechargeable lamps for years to come.